Cancellations and refunds

Who processes payments

Culvo Pro is sold through Apple's App Store, so Apple takes the payment and handles refunds. We can't see or reverse payments ourselves, but we're happy to help: email hello@culvo.app.

Free trial

The annual plan starts with a 7-day free trial for new subscribers. Cancel at least 24 hours before the trial ends and you won't be charged anything.

Cancelling

Cancel any time in Settings → your name → Subscriptions → Culvo. Cancelling stops the next renewal; you keep Pro until the end of the period you've already paid for. There are no cancellation fees.

Asking for a refund

Request a refund from Apple at reportaproblem.apple.com, or in Settings → your name → Media & Purchases → Report a problem. Apple decides refunds under its own policy and your legal rights.

Your legal rights

If you're in the UK or EU, you normally have 14 days to cancel a purchase of digital content, but that right ends once the content starts to be supplied with your agreement, as happens when Pro unlocks straight away. This doesn't affect your right to a repair, replacement or refund if Culvo is faulty or not as described.